Terms of service.
Effective date: November 9, 2026
1. About These Terms
These Terms of Service apply to JIMTECHConsulting.com and describe how JIMTECH LLC handles appointments, consulting engagements, technical support, and product sales. In these terms, “JIMTECH,” “we,” and “our” refer to JIMTECH LLC.
Review the terms provided with your booking, proposal, or order before accepting it. If a separately accepted agreement differs from these general terms, that agreement governs the specific transaction to the extent permitted by law.
2. Website Use
Use the website lawfully and provide accurate information when contacting us, booking an appointment, or requesting a quote. Do not interfere with the website, attempt to access restricted areas without authorization, or submit information you do not have permission to share.
The website describes our general offerings. We confirm availability and what is included through the applicable booking, proposal, or order.
3. Business Discovery and Consulting
The Business Discovery Call is a 20-minute introductory conversation at no charge. We’ll discuss the issue you’re facing and what you want to accomplish to determine whether JIMTECH is a good fit. If we can help, we’ll follow up with a proposed scope and quote. Evaluating solutions, making recommendations, and developing a roadmap are part of a separately agreed paid engagement.
Your engagement agreement sets out the work, deliverables, timing, fees, and responsibilities. Your team or technology provider carries out the recommendations unless the agreement assigns specific implementation work to JIMTECH. Any ongoing advisory work follows its own agreed scope and terms.
4. Remote Computer Support
The Remote Computer Diagnostic costs $59 and covers up to 45 minutes for one reported issue on one computer. We’ll review the symptoms, run checks where appropriate, and explain our findings and recommended next steps. A diagnostic may identify what to do next even if the issue remains unresolved. We’ll quote additional work separately and get your approval before proceeding.
Remote support requires a compatible computer and a working internet connection. You must own the computer or have authority to approve access. We’ll ask for your permission before accessing it remotely, and you may ask us to stop at any time. Before the session, back up important files where feasible and close any unrelated or sensitive material.
5. Physical Repair Inquiries and Personal Cyber Help
We review physical repair requests individually based on the device, the issue, the equipment needed, and our availability. If we can take on the work, we’ll agree with you on the scope, price, and device handling before starting.
Personal Cyber Help is a separate consultation for concerns such as scams, unusual account activity, or suspected unauthorized access to a device. We’ll confirm what the consultation covers and any fee before you approve it.
6. Lenovo Product Quotes and Orders
Individuals and organizations can book a 15-minute Lenovo Product Quote appointment at no charge. A quote request or appointment does not place an order.
Before you approve a purchase, we’ll confirm what you’re buying, the price, applicable taxes and charges, availability, and the relevant shipping, cancellation, return, and warranty terms. We’ll state the quote’s validity and confirm availability before the order is placed. Software may carry separate licensing and activation terms.
JIMTECH’s independent technical support is separate from Lenovo product sales. Warranty coverage and service options depend on the product and its applicable warranty terms.
7. Fees, Payments, and Additional Work
We’ll disclose the price and payment timing before you confirm a paid booking, accept a proposal, or approve an order. Invoices are due according to the payment terms you accept for that transaction. If more work is needed, we’ll explain the scope and price and ask for your approval before proceeding.
8. Cancellations, Rescheduling, and Refunds
The terms shown before you confirm a paid appointment explain how cancellations, rescheduling, missed appointments, and refunds are handled. If you cannot attend or cannot connect for remote support, contact JIMTECH as soon as possible so we can review your options under the applicable booking terms.
For consulting engagements and product orders, follow the cancellation and refund instructions in your accepted agreement or order terms. If a merchandise order cannot ship within the applicable timeframe, we’ll provide the delay, cancellation, and refund options required by law. Your applicable consumer rights remain in effect.
9. Privacy and Client Information
Share only the information needed for your inquiry or service. Keep passwords, recovery codes, payment card details, and confidential records out of general contact and booking forms.
Our Privacy Policy describes how JIMTECH handles personal information. Any additional confidentiality or data-handling requirements for a consulting engagement are addressed in the applicable agreement.
10. Intellectual Property
JIMTECH retains its rights in its pre-existing tools, templates, methods, and website materials. The engagement agreement describes who owns the deliverables and how they may be used. Clients retain their rights in the materials they provide and authorize JIMTECH to use them as needed to perform the agreed work.
11. Service Concerns and Disputes
Findings and recommendations depend on the information and access available within the agreed scope. If you have a concern about a booking, engagement, or order, contact us so we can review it with you. Any dispute procedures agreed for a specific transaction are set out in its applicable agreement. These terms preserve rights and remedies that cannot be waived under applicable law.
12. Updates and Contact
The effective date above identifies this version. Existing bookings, orders, and engagements remain subject to the terms accepted for them unless the parties agree to a change.
For questions about these terms, contact JIMTECH LLC through our Contact page or email Esgar.Jimenez@JIMTECHConsulting.com.