Technology Services
At JIMTECH, we help businesses make decisions about technology, cybersecurity, and AI, then build a roadmap their teams can carry out. We also help individuals troubleshoot everyday tech problems and decide what to do about online safety concerns.
For Businesses
Lead with Strategy. Scale with Security.
When you’re deciding what to modernize, how to manage a cybersecurity risk, or where AI fits into your operations, JIMTECH helps you set priorities and build a roadmap your team can carry out.
What We Help With
Security Operations Modernization
If your team is overwhelmed by alerts or unsure who handles an escalation, we help you review how threats are detected and handled today. A roadmap can identify which gaps to address first and who should own each change.
AI Governance
If employees are already using AI or you’re considering a pilot, we help you decide which tools and uses to approve, what information employees can share, and when human review is needed. We can help you turn those decisions into an AI use policy or a pilot plan.
Incident Response Advisory
We help your team prepare for an incident by clarifying roles, building a response plan, or walking through a practice scenario. If an incident is already underway, advisory support for leadership decisions is scoped separately and depends on availability.
Project Planning & Progress Reviews
When an upgrade or technology initiative has too many moving parts, we help you break it into steps, clarify responsibilities, and set milestones. At agreed reviews, we help you identify stalled work and decisions that need leadership attention.
Our approach
We start by understanding the decision you’re facing and what your team needs to accomplish. If there’s a fit, we’ll follow up with a proposed scope and quote.
Once the engagement begins, we evaluate your options and help you turn decisions into a roadmap. Your team or technology provider carries out the plan, and JIMTECH can review progress at agreed milestones.
For Individuals
Need help with your computer and online safety?
Get help with computer problems and online safety, or request a quote for Lenovo products for home, school, or personal work.
Remote Computer Support
Is your computer running slowly, having trouble connecting, or experiencing software issues?
Remote Computer Diagnostic — $59
Up to 45 minutes to investigate one issue on one computer. We’ll review the symptoms, run diagnostic checks where appropriate, and explain what we found and what to do next.
Remote Initial Assessment — $39
Up to 20 minutes to review one issue on one computer, try basic troubleshooting where feasible, and recommend next steps.
Same-appointment upgrade
If you upgrade from the assessment to the diagnostic during the same appointment, your $39 payment is credited automatically. You pay $20 more, and the session runs up to 45 minutes total from the original start time.
Remote support requires your authorization, a compatible device, and a working internet connection. A diagnostic may identify next steps even if the issue remains unresolved. We’ll quote any additional work and get your approval before proceeding.
Hardware & Physical Repair Inquiries
Have a hardware issue that may need hands-on repair?
Tell us about the device and what’s happening. We review requests individually based on the equipment needed and service availability. If we can take on the work, we’ll agree on the scope and price with you before starting.
Personal Cyber Help
Concerned about a scam, unusual account activity, or someone accessing your device?
In a separate consultation, we can help you understand the situation, decide what to secure first, and consider options for protecting your information.
Lenovo Products & Software
Looking for a new computer, software, or accessories?
JIMTECH Technology Products & Solutions sources Lenovo products through Lenovo Pro for Partners for individuals and businesses. Whether you’re choosing a laptop, adding a monitor or docking station, or looking for software, tell us what you need and what you’d like to spend. We’ll help you compare options and prepare a quote.