Frequently Asked Questions (FAQs)
Find out how JIMTECH helps businesses make technology decisions, provides remote computer support, and prepares Lenovo quotes for individuals and organizations.
Business Consulting
Who do you work with?
We work with businesses and organizations that need guidance on technology, cybersecurity, AI governance, or a technology project. We also help individuals with computer issues and personal cybersecurity concerns.
How is JIMTECH different from a managed IT provider?
JIMTECH helps you evaluate options, set priorities, and build a roadmap your team or technology provider can carry out. We can review progress at agreed milestones. Your team or provider handles implementation and day-to-day operations.
What happens on a Business Discovery Call?
It’s a 20-minute call at no charge. We’ll listen to the issue you’re facing, ask what you want to accomplish, and see whether JIMTECH is a good fit. If we can help, we’ll follow up with a proposed scope and quote. Evaluating solutions and making recommendations are part of the paid engagement.
How much does business consulting cost?
Pricing depends on the work involved. You’ll receive a proposal outlining the scope, deliverables, and fees before you decide whether to proceed.
What kind of cybersecurity work do you do?
We help businesses plan improvements to security operations and prepare for incidents. Our advisory work can include clarifying who responds, what gets escalated, and what leadership needs to know. Penetration testing and formal audits are outside this scope.
Personal Tech & Cyber Help
What does the $59 Remote Computer Diagnostic include?
It covers up to 45 minutes of remote troubleshooting for one issue on one computer. We’ll review the symptoms, run checks where appropriate, and explain our findings and next steps. You’ll need a compatible computer and a working internet connection. We’ll ask for your permission before accessing the computer remotely. Some issues require further work, which we’ll quote separately for your approval.
Can I ask about a hands-on computer repair?
Yes. Tell us about the device and what’s happening. We review physical repair inquiries individually based on the equipment needed and our availability. If we can take on the work, we’ll agree on the scope and price before starting.
Can you help with a personal cybersecurity concern?
Yes. If you’re concerned about a scam, unusual account activity, or someone accessing a device, ask about Personal Cyber Help. It’s a separate consultation focused on understanding the situation and deciding what to secure first.
Lenovo Products & Software
Can I request a Lenovo quote for myself or my organization?
Yes. JIMTECH Technology Products & Solutions sources Lenovo hardware, software, and accessories through Lenovo Pro for Partners. Book a 15-minute Lenovo Product Quote appointment at no charge. Tell us what you need, how you’ll use it, and your budget. We’ll discuss suitable options and follow up with a quote.
Booking & Contact
How do I get started?
Visit Book an Appointment to choose a Business Discovery Call, Remote Computer Diagnostic, or Lenovo Product Quote. For repair inquiries, personal cyber help, or general questions, use Contact Us.
Can I reach Esgar directly for one-on-one advice?
Yes. Connect with Esgar on Minnect to see the available options and current prices.
Where are you based, and how can I reach you?
JIMTECH is based in Ashburn, Virginia. Use our contact form or email Esgar.Jimenez@JIMTECHConsulting.com.