Frequently Asked Questions (FAQs)

At JIMTECH, we believe that clarity builds trust. Below are answers to some of the most common questions we receive about our services, how we work, and what to expect from partnering with us.

General Questions

Q: What services does JIMTECH offer?
A: We specialize in technology strategy, process improvement, cybersecurity policy guidance, compliance consulting, and executive-level advisory. Services are offered through our tiered packages (Essentials, Core, Elite), project engagements, and consultation sessions.

Q: Who do you work with?
A: We support small and medium businesses, scaling startups, nonprofits, and mission-driven enterprises—including veteran-led and federally aligned organizations.

Q: How are you different from other consultants or MSPs?
A: JIMTECH is not a labor provider. We operate as a strategy-first partner—offering actionable insight, project roadmaps, and high-impact advisory without the cost or commitment of building internal teams.

Consultation Services

Q: What’s the difference between your three consultation options?
A:

  • Free Discovery Call (15–30 min): A no-pressure session to learn about your business and explore how we can help.

  • 60-Minute Strategy Session ($1,200): Focused consultation to clarify your current state, identify core issues, and discuss immediate next steps.

  • Premium Executive Session (90–120 min, $2,500): Ideal for complex challenges. We’ll assess your environment and align on goals to prepare for a custom roadmap or engagement.

Q: What if I just have a quick question or need advice on the go?
A: Use Minnect to send us a text, audio, or video message for fast, expert replies without needing to book a full session.

Q: Can I extend my session if we need more time?
A: Yes. Additional time can be added at $1,000/hour, or we’ll recommend a scoped engagement or retainer if a project is warranted.

JIMTECH Packages

Q: What’s the difference between Essentials, Core, and Elite?
A:

  • Essentials: A quick check-up with high-level insight and fast recommendations.

  • Core: Our flagship service. A deep evaluation of tech, process, and compliance pain points—plus a prioritized improvement roadmap.

  • Elite: Executive-level strategy support, vCTO/vCISO-style guidance, and ongoing advisory for complex environments or transformation initiatives.

Q: Are your packages customizable?
A: Absolutely. Each engagement is tailored based on business size, operational complexity, and strategic goals.

Pricing & Payment

Q: What are your consultation prices?
A:

  • Discovery Call: Free

  • 60-Minute Strategy Session: $1,200

  • Premium Executive Session (90–120 min): $2,500

Custom project and package pricing starts at $3,000+, based on scope.

Q: How do I pay?
A: All payments are processed securely online at the time of booking. Invoices for custom engagements are due within 14 days.

Q: Do you offer refunds?
A: Refunds are not offered for no-shows or completed consultations. Cancellations made with 24+ hours’ notice may be eligible for a refund or service credit.

Cybersecurity & Compliance

Q: Do you offer penetration testing or audits?
A: No. We do not offer technical testing services. Our focus is strategic—centered around policy, compliance, risk identification, and training.

Q: Which compliance standards do you support?
A: We help clients align with frameworks like GDPR, CCPA, ISO/IEC 27001, and NIST 800-53. We also guide organizations through policy creation and employee readiness.

Minnect Services

Q: How does Minnect work?
A: You can reach us on Minnect with quick questions or challenges. Choose from text, audio, or video messages—or book a 15-minute on-demand call.

Q: What are your Minnect prices?
A:

  • Text/Audio Answer: $100

  • Video Answer: $150

  • 1-on-1 Call (15 min): $300 ($20/min)

Additional Info

Q: Where are you based?
A: We’re located in Ashburn, Virginia—but we serve clients across the U.S. and internationally.

Q: How do I get started?
A: Schedule a Consultation or complete our Intake Form to begin your journey.

Q: How can I contact JIMTECH?
A:

Didn’t find your answer?

Contact us directly—we’re here to help.
Let’s turn your challenges into opportunities for transformation.